I came across this great article at www.pammarketingnut.com on the importance of stepping outside the status quo when speaking to your online audience. Here are 10 great tips from that article:
Delight your audience with social media! The most important thing you can do to better delight everyone who comes in contact with your brand is to listen to them. Listen with a goal to understand, not just think about the next thing you can shout back at them. Bottom line, listen more than you talk. You’ll be amazed how much you can learn about your audience when you shut up and listen. Try it!